Two studies covered the ISIS Papyrus Platform recently for its ADF Automated Document Factory functionality. One was ‘The Gartner MarketScope for Automated Document Factory 2.0 Software’ which is available on http://www.gartner.com. The other one is ‘Innovation in Automated Document Process Management’ from Strategy Partners, the European leader in market research and strategy consultancy for Enterprise Content Management and Output Management.
The Strategy Partner study fully agreed on one point with Gartner Group: “All the elements of the ADF 2.0 can be covered with ISIS Papyrus.”
The two studies differ substantially in scope and quality. Strategy Partner report author Oscar Dubbeldam said, “Innovation in Automated Document Process Management is certainly not a traditional market research report in which several vendors are compared. It encompasses an in-depth study of vendor products and gives a lot of practical advices to organizations who need to transform their current print and mail activities at a more strategic level.” I agree.
The Gartner Group Study obviously rates company size as more relevant than software functionality and innovation. The Papyrus functionality was rated as ‘positive’ but then so were most other vendors, except the hardware vendors who received better ratings. The report completely missed one essential point which it sort of plays down or ignores: ISIS Papyrus is the only non-hardware vendor who fully supports all modules of ADF 2.0. The report states that we do support them, but missed the fact that we do also support all major hardware, printer vendors, operating systems and databases and therefore make the user of the Papyrus Platform for ADF independent of HW or OS prerequisites. Try that with one of the HW vendors?
Gartner points to our lack of size in the US and sort of questions our ability to perform remote support. If they would not see it as a drawback they would not mention it. I am disappointed because I explained our powerful remote support concept and technology in person to the author Pete Basiliere. Consider this: The three largest outsourcers in the US – First Data Resources, TSYS and Personix – produce together approximately half the American credit card issues ALL with Papyrus. Would we not be able to give them the support they need, we would not be their NUMBER ONE document output vendor. Papyrus is that easy to implement AND support! If a vendor has a large service unit, I propose that this is so because his solution is rather complex!!!
To my very positive surprise Strategy Partners went a lot deeper into functionality than Gartner. They identified Papyrus’ leadership in “workflow capabilities that are extremely flexible and can incorporate any type of activity, ranging from print, e-mail, web delivery and archive including auditing for compliance” and stated further that “normalization of multiple different formatted data streams as it is non-intrusive and does not need pre-data processing.” Some more Papyrus highlights from the Strategy Partners report:
- GUI for the operators can be structured in many different views
- Auditing and logging of actions and tasks can be done at any level
- Multi-channel delivery capabilities
- Postal optimization capabilities
- Configuration of new applications speeds deployment rapidly
Strategy Partners did not miss much but they obviously focused on the ADF capability. Therefore the UTA User Trained Agent and the very powerful RIA capability of Papyrus EYE for the Web, just get cursory mention.
After the very positive report about ISIS Papyrus in the Madison Advisors Transpromo Study, it seems that we are finally getting the attention we should be getting.
Both studies are certainly worth reading if you are planning on making decisions for document automation so please go out to those analysts websites to buy them online.