Press Release: ISIS Papyrus Platform V7

ISIS Papyrus V7 Enterprise Communication and Process Platform Enables Consolidated Service Delivery for Customer-Focused Quality and Collaboration
Breakthrough user-trained workflow discovery, adaptation and optimization streamlines real-world, content-enabled service processes

VIENNA and DALLAS ( April 21, 2008 ) — ISIS Papyrus Software, the customer-focused innovator in enterprise communication and process solutions, released Papyrus Platform V7, a unique solution for business process and content management based on service consolidation. The latest release of the Papyrus Platform offers the User-Trained Agent (UTA), the first solution to use real-time machine learning for automated business process discovery and continuous process optimization and adaptation.

“Global enterprises need to dynamically manage content and processes that link all systems, applications and people around the world effectively and efficiently,” said Annemarie Pucher, CEO of ISIS Papyrus. “While most process applications are designed to isolate and dictate execution, the Papyrus Platform responds to the business need to access, customize, improve and deliver content in the context of relevant business processes and enables flexible cooperation of all process participants.”

The ISIS Papyrus Platform V7 provides the UTA to discover business processes from user interaction in days, rather than the months necessary with standard BPM approaches and tools. Using Complex Event Processing (CEP) to detect the data patterns of business processes in real time, the innovative UTA technology not only shortens the process analysis but also performs ongoing, policy-based optimization as users change their daily interactions with the content. Trained processes are fully auditable, reactive to drastic pattern changes with red flags for audit and controlled by easy-to-define business rule boundaries.

Consolidation of Content, Process and Business Rules
The Papyrus Platform V7 ensures version-controlled application lifecycle management with the WebRepository providing distributed infrastructure across Windows, Linux, Unix and z/OS, consolidating busi¬ness rules, document management and case management for an end-to-end solution for unified inbound and outbound commu¬nication and process management:

  • The Papyrus User-Trained Agent monitors the business scope or customer context for complex event patterns related to user activity, efficiently performing ‘Activity Mining™’ in real time – users train business activities for the process context and share role-based experience without the need for process analysis and encoding, while defined business rules ensure compliance and company policy boundaries
  • Papyrus EYE Graphical User Interface for PC and Flash enhances the Papyrus WebPortal with Rich Internet Applications (RIA), completely defined through version-controlled components in the WebRepository without HTML/JavaScript or Ajax programming
  • Activity Recorder (AR) and Natural Language Rules (NLR) provide the non-technical business user with the ability to record and reuse GUI interaction scripts and powerful business rules with interactive user guidance for syntax and variable names from the business context
  • Papyrus Application Analyzer (APA) provides a system management facility for tuning distributed applications across many servers, with tracing for all running tasks and tools, as well as analysis of performance data to drill down to the business rule executed

Key business benefits of the Papyrus Platform V7 for enterprise users, administrators and management address the tangible and intangible costs of delivering quality customer service processes:

  • Enable business professionals and analysts to define business data models and entities
  • Empower users to create the content and presentation for processes based on models
  • Reduce costs up to 75 percent for process analysis, implementation and deployment
  • Provide integration with business rules engine for regulatory and audit compliance
  • Shorten time to market for new products and customer services
  • Enhance closed-loop processes for partners and vendors through WebPortal with RIA

“Fragmenting the customer service requirements into ECM, CRM and BPM software has created serious challenges for the business managers responsible for improving and maintaining process quality in customer relationships,” said Max J. Pucher, Chief Architect of ISIS Papyrus. “With the continuous process adaptation provided by the UTA in Papyrus Platform V7, our clients benefit from consolidated, customer-focused processes that increase customer satisfaction and process quality while retaining and increasing a healthy competitive advantage in the marketplace.”

About ISIS Papyrus Software:

In 2008 ISIS Papyrus celebrates 20 years of excellence and customer-focused innovation, with 16 worldwide offices, 13 subsidiaries and three development centers. More than 2,000 enterprise and government clients worldwide use ISIS Papyrus solutions for business correspondence, multi-channel output, e-mail, document capture and archiving. First available in 2000, the ISIS Papyrus Platform supports leading organizations in the finance, insurance, healthcare and telecommunication as well as manufacturing and government sectors. More information about the company and its ISIS Papyrus Enterprise Communication and Process Platform is available online at


Forrester Application Development & Program Management March First Look

This is my response to Forrester’s Jeffrey Hammonds March First Look:

Dear Jeffrey,

I have read your March 20th First Look several times now. For some reason I kept it in my inbox.

Now when I was about to clean it I found what was bothering me. Everyone at Forrester is talking about what the NEXT FIVE years will bring in terms of application development technology to enable change. You say that developers need to develop means to enable change, because of the fourth paradigm of SOA, rules and CEP will enable that.

What I disagree with: First, programming in the sense of coding for applications is too complex and there is nothing anyone can do to make change easier. Second, agile processes will never be delivered by coded applications and best-practice release management. It requries a life-cycle repository but that can’t be used with coded applications, because there is no 100% roundtrip from model to code and back. Third, why should anyone need to wait for five years?

You also mention that RIA will be the next big thing and here I am not in disgagreement. It should however not be a programming model like Adobe Flex which will once again resist the change you are asking for. What I see missing in most process applications is however not a cutsy web-GUI but the core information carrier – content! Business documents are not BLOBs, because they typically contain data that has to be mapped to the data models of the business process. Why does NO ONE talk about that? There is a huge amount of coding going on to integrate MS-Word and PDF and OCR-images and all that code will resist change! XML, XSL and other acronyms do not solve that problem as promised. It all requires a lot of code to work.

The future that you are talking about is here and has 200 corporate users with up to 3000 seats!
a) The ISIS Papyrus Platform has a model&rule-to-production paradigm via its WebRepository to deploy powerful versioned application models time-synchronized to any number of production servers.
b) Papyrus uses a state/event model for processes rather than an limited flowcharts.
c) Business rules can be created to control processes in terms of compliance.
d) Processes are created by teaching the complex event patterns (CEP) that define the process progression to our User-Trained Agent.
e) The metadata model of the platform is populated via the Adapters (DB, MQ, SOA) with federated business data and thus directly available to the users, content, rules, and the CEP functionality. This enables real-time business data to be used for process decision making without the need for a data warehouse.
f) Inbound and Outbound content is handled by our ECM and DOM modules and imbedded into the context of the process/case.
g) User frontend is either the configurable Papyrus Desktop our the new Papyrus EYE web presentation that uses Flash and is deployed also through the repository. In difference to Adobe Flex there is not a single iine of Java or .NET code needed to trigger a process from a business application data set, create the related content and present it to a Web front end.

There is more on our Website and we have our OpenHouse in Dallas and Vienna coming up and you are invited to see this for yourself. We may be at the Forrester IT-Forum if things work out, so please drop by.

Sorry for budging in on you and thanks for reading this!

Freundliche Grüße,
With my best regards,
Max J. Pucher
Chief Architect ISIS Papyrus

Being Ahead is not always good!

Innovative and future oriented software vendors face tough times today. ISIS Papyrus has always been on the forefront and quite ahead of times. I always proposed for example that a standard electronic format had to be at the center of any enterprise document product long before PDF came into the market.

I remember that even when we could print to all major printers, our competition would go out and claim that having AFP as a core architecture was a drawback of our the ISIS Papyprus prodcuts. And yes, some businesses believed that and went with the competition. Don’t get me wrong, I am not moaning about the fact that IT vendors lie in their marketing and sales process. Competition is good and has always forced us to do better. There are those that make the most unbelievable claims and they are still believed. One vendor claimed that because we supported AFP we were a mainframe product adpated for PC and therefore so slow, when everyone knows that the opposite is the case. IBM keeps telling us that we are the ONE VENDOR that has by the largest C++ compilations for z/OS and z/Linux. Papyrus formatting is only slower when you compare it to products with a lot less functionality and flexibility.

Take for example Transpromo! This sudden hyped up buzzword can really make me mad. We did our very first TRANSPROMO project with dynamic marketing messaging into bank statements for Citibank in Singapore in 1996 in mixed English and Chinese. We do transpromo better than anyone else in black and white, spot color and full color printing.

We at ISIS Papyrus have never taken the short cut. We still do not raise our prices so high that we can discount to 50% and make an ignorant purchasing clerk look good. It is simply not good business.

And that is all we do at ISIS – Win for you and Win for us!